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Click on
a link above to jump to a section of our FAQs/Policies
Please read through the
General FAQ before contacting us about buying
wholesale from us or for donations to your shelter.
Q. Do you wholesale any of your items?
A. Crafts by Perry's Mom does not wholesale our products. We
keep the prices down so that people can buy our items at a
reasonable price. A lot of work goes into making our
products. But thank you for your interest in our products --
we're pleased you liked them enough to want to buy them for
your store or shelter.
Q. Do you really donate to Michigan Animal Rescue League?
OR Why do you donate money to MARL?
A. Yes. I send in the donation after my craft season is
finished in early Winter. I adopted my fuzzy baby Perry from MARL. It's my way of
paying the shelter back for bringing the two of us together.
MARL is a no-kill shelter and is always in need of money and
supplies to keep running.
Q. Why don't you just reduce the price of the merchandise
and not do the donation? OR I don't want to donate to MARL
so I shouldn't have to pay extra.
A. The donated monies are not "extra". I don't decide on a
price and then jack it up to cover the donation. The money
that I donate to them is from my profit. This profit covers
the cost of my time and effort in making the handcrafted
items, expenses from doing cat & craft shows, the fees for
those paying by credit card, the fees just for being able to
accept credit cards, website costs, phone bill, vehicle
maintenance... well, you get the idea. The donation
comes out of my pocket and because I am a sole proprietor
company I cannot claim the donations (I won't bore you with
details on the whole story about deductions).
Q. Do you donate product to other shelters upon request?
A. A request must be made in writing via US Postal Mail to
Crafts by Perry's Mom, 3844 Larch Court, Clarkston, MI
48348. The request must be on shelter letterhead from the
shelter manager, owner, or director. Also, let me know if
you are looking for items to sell at a fund raising event or
items to give to the kitties (such as lounging pads or
toys). I must also be able to verify that you are a
legitimate shelter; I have had requests from people
attempting to get free merchandise in the past. Please note
that making a request does not guarantee that you will
receive a donation.
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Q. Do you ship outside of the United States?
A. At this time, Crafts by Perry's Mom only ships within the
United States.
Q. What type of payments do you accept?
A. PayPal from US locations. We are not set up to accept non-US
funds at this time.
Q. Why don't you have real time ordering/card processing?
A. That is due to the fact that I do craft shows
throughout the year. Someone may try to place an order
during a show for something that I sell out at the show.
Also the problem with getting accurate shipping costs has a
great deal to do with that -- as well as the additional
expense of real-time internet credit card processing fees in
addition to regular processing fees.
Q. I have AOL and I haven't heard from you after I placed
my order.
A. There apparently can be a problem with some people that
have AOL as their provider. A fellow crafter mentioned this
problem on a list I'm on so I thought I'd post it here just
in case. Please note I do not have AOL so cannot check these
instructions for accuracy. 1) Check under the email
preferences for automatic email screening and change the
setting. To check to see if you have messages that were
screened, hit "keyword" and type in "spam folder" and your
screen name/password. If that's not the case, I may be at a
show and
you won't hear from me until I get home and am able to
figuring shipping costs. Because I value my customers, you
will hear from me the fastest I am humanly able to (usually
the same day if I receive the order by 5pm ET).
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Q. Shipping Costs
A.
We use insured Priority Mail from the US Postal Service
to send most items. We keep our products priced as low as possible and we
normally sell at shows were we do not ship so it was not
built into our pricing. Lightweight items may be sent via
First Class Mail with insurance at the
discretion of Crafts by Perry's Mom. If a package is
returned for any reason (other than our error) and needs
to be resent, we must receive payment for the new
shipping charges before we can resend the package. If
you decide you no longer want the package sent, we will
refund the cost of the merchandise only (less fees
incurred by PayPal for original payment) -- shipping
costs are not refundable.
Q. Why don't you have firm shipping prices in your
shopping cart system?
A. I have yet to find a shopping cart service that has
accurate shipping costs. A complicated database must be
maintained and with changes in the US Postal System, it has
become even more difficult to calculate charges.
Q. Why don't you charge flat fees for shipping?
Like the companies who charge $4.00 for orders totaling
$0.00 - $25.00.
A. I am essentially an in-person company who happens to also
sell on the internet. Approximately 90% of my sales are done
at shows so my product prices do not factor in costs for
shipping/packaging as do most mail order companies.
Q. Why do you charge insurance? What if I don't want it
insured?
A. We have had a problem in the past with non-insured
personal packages getting "lost" somewhere in the mail
system. Even with delivery confirmation, if a package is
lost the post office does NOT reimburse anyone -- sender or
recipient. I'm sure most of you would understand that I
cannot stay in business if I have to constantly replace lost
packages at my expense. If I could be sure that it
would only be once in a blue moon that packages were lost I
wouldn't have a problem with making insurance optional.
However, from past experience I know that 1 out of 3
uninsured packages my family have sent have not made it to
the destination address. Very poor odds! I truly wish that I
could make shipping cheaper for you!
Q. What happens if I give you the wrong address and you
need to resend the package?
A. If a package is returned due to incorrect address
information we are given, we must receive payment for the
new shipping charges before we resend the package. If you
decide you no longer want the package sent, we will refund
the cost of the merchandise only (less fees
incurred by PayPal for original payment) --
shipping costs are not refundable.
Q. Returns
A.
Crafts by Perry's Mom will accept returns of
non-damaged/unused goods if we are notified within one
(1) week after you receive the package. A refund, less
original shipping costs and restocking fee, will be
given. Returned merchandise shipping costs are the
responsibility of the customer. Please email us at mary
at craftsbyperrysmom dot com
BEFORE sending the package back. Refunds are made via
PayPal. Returned merchandise shipping
costs are the responsibility of the customer.
Q. Damaged Merchandise or Package Not Received
A.
If you have ordered something and it has been damaged in
transit or you have not received your package (after an
appropriate interval), notify your local post office
along with Crafts by Perry's Mom and steps will be taken
to replace the goods or give you a refund if there is no
replacement item. The post office or stamps.com
(whichever I have used for insurance) requires a 30 day
waiting period from original shipping date before they
will process refunds. Please allow plenty of time
for the package to reach you. While in most cases
delivery is made within 2-5 days, unless you are willing
to pay for express shipping the post office does not
guarantee delivery in a specified time period.
Certain parts of the country simply take longer to
receive their mail (California, especially those
serviced out of the Orange County distribution center
has been known to take 7 to 10 or more business days). A
written statement of damage or non-delivery will be
needed to process the refund. Please also remember
to factor in holidays and the slower delivery at Christmas
time.
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